Privacy Policy
VoIP IT UP (operated by POS Scales & Surveillance Pty Ltd) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We collect personal information necessary to provide our telecommunications services, including: your name, contact details, address, ABN/ACN, date of birth, driver’s licence number, and payment information. We may also collect information when you contact us, submit a form on our website, or use our services.
How we use your information
We use your personal information to: provide and manage your VoIP, internet and telecommunications services; process applications and payments; communicate with you about your account; comply with legal obligations; and improve our services.
Who we share your information with
We may share your information with our upstream carriers and wholesale providers (where necessary to deliver your service), payment processors, and government or regulatory bodies where required by law. We do not sell your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect some website functionality.
How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all data transmission.
How long we retain your data
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations, typically 7 years for financial records in accordance with Australian law.
Your rights
You have the right to access the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at support@voipitup.com.au.
Complaints
If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
VoIP IT UP
Email: support@voipitup.com.au
Website: voipitup.com.au
Last updated: July 2026